Responsible Gaming

Play for entertainment

Responsible gaming means making informed choices about when, how often and how much you play. Before opening a game, decide what you can comfortably afford to spend and how much time you want to use. Treat any amount spent as an entertainment cost, in the same way you might budget for a meal, a film or another leisure activity.

Gambling outcomes are determined by chance. Previous results do not change the odds of future results, and no strategy can guarantee a win. A win is not proof that a particular system works, while a loss is not a reason to continue playing in an attempt to recover money. Avoid making decisions based on the belief that a result is due or that a lucky streak will continue.

Practical ways to stay in control

• Set a spending budget before you play and do not exceed it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household expenses, bills and savings.
• Never gamble with money needed for rent, food, education, medical care or other necessities.
• Do not borrow money, use credit to gamble or sell belongings to fund play.
• Do not chase losses by increasing stakes or playing for longer than planned.
• Avoid gambling when you are upset, stressed, tired, under the influence of alcohol or affected by medication.
• Keep your account information private and do not allow other people to gamble through your account.
• Review your gambling activity regularly so you remain aware of your spending and playing time.

A pause can help you make a clearer decision. If you notice that you are becoming frustrated, distracted or focused on recovering losses, stop playing and take time away from gambling.

Tools and personal limits

Account and gaming controls may help you manage your activity. Depending on the features available to you and the requirements that apply to your account, these controls can include deposit limits, loss or wagering limits, session reminders, time-outs and self-exclusion. Availability and operation may vary, so check the relevant account settings and responsible gaming information before you play.

Choose limits before you start

A limit is most effective when it is realistic, decided in advance and based on money and time you can genuinely afford to lose. Consider setting daily, weekly or monthly boundaries. If the available settings allow it, choose limits for deposits, losses, wagers or playing time. Do not set a limit by reference to a hoped-for win or by assuming that you will recover money later.

Limits are not a guarantee that gambling will remain affordable in every situation. You are responsible for monitoring your overall gambling, including activity with other providers. A budget should also take account of other spending commitments and any changes to your personal circumstances.

Take a break or self-exclude

If you want to stop gambling for a period, a time-out may provide space to reset your routine. If you want to stop for longer, self-exclusion may prevent or restrict access to gambling services for a selected period or under applicable arrangements. Read the conditions carefully before confirming a request, as self-exclusion can affect access to an account and may not be reversible during the selected period.

If you decide to close or restrict your account, do not create another account or use someone else’s account to continue gambling. Ask for help if you are finding it difficult to maintain a break. You can also consider blocking gambling websites or applications, removing saved payment details and asking a trusted person to support your decision.

Managing marketing messages

Promotional messages can be distracting when you are taking a break or trying to reduce gambling. Use the available communication preferences to manage marketing messages, and consider removing notifications or promotional content from devices and inboxes. Transactional or account-related communications may still be sent where necessary to manage your account or meet legal obligations.

Recognising gambling harm

Gambling harm can affect finances, relationships, work, study, health and general wellbeing. It can develop gradually, and a person may not immediately recognise that their gambling has become difficult to control. You do not need to wait for a serious problem before taking a break or seeking support.

Possible warning signs

• Spending more time or money gambling than you intended.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling throughout the day or finding it difficult to concentrate on other activities.
• Increasing your stakes because smaller bets no longer feel exciting.
• Trying to win back losses by gambling more often or with larger amounts.
• Hiding your gambling, misleading others about your activity or feeling ashamed afterwards.
• Borrowing money, using credit or selling possessions to continue gambling.
• Missing bills, work, study, family commitments or social activities because of gambling.
• Arguing with family or friends about gambling or withdrawing from people close to you.
• Using gambling to cope with loneliness, stress, sadness, anger or other difficult feelings.
• Feeling unable to stop, even when gambling is causing financial or personal problems.
• Experiencing thoughts of hopelessness, self-harm or suicide connected with gambling or its effects.

If any of these signs apply to you, stop gambling and talk to someone you trust. A qualified gambling counsellor can help you understand what is happening and develop practical steps that suit your circumstances. Support can also be useful for family members, friends and other people affected by someone else’s gambling.

If you feel unsafe, are in immediate danger or are thinking about harming yourself, seek urgent help through local emergency services or an appropriate crisis support service. Gambling support services in Australia, including Gambling Help Online and state or territory services, can provide confidential information, counselling and referral options. Search for the official service available in your location.

Age, account safety and getting help

Online gambling is for adults aged 18 years and over. Do not create or use an account if you are under the legal gambling age. Parents and guardians should take reasonable steps to prevent children and young people from accessing gambling websites, applications, devices or payment methods.

Protect access to your account

• Use a strong, unique password and do not share it with anyone.
• Keep your device, email account and payment information secure.
• Log out when you finish using a shared or public device.
• Check account activity and report anything you do not recognise.
• Do not let another person use your account or place bets on your behalf.
• Contact the available support team if you believe your account has been accessed without permission.

Mk Gaming Casino may apply account checks, restrictions or other safeguards in line with applicable law, platform requirements and responsible gaming procedures. You may be asked to provide information to confirm your identity, age or account ownership. Do not attempt to avoid a restriction by opening another account.

Support is available

If gambling is affecting you, contact the available support channel for help with limits, a time-out, self-exclusion or account concerns. You can also speak with an independent gambling counsellor or a trusted person such as a family member, friend, doctor or financial counsellor. Asking for help early is a positive step and does not require you to explain everything perfectly.

For information about gambling support in Australia, look for official resources such as Gambling Help Online or the gambling help service provided in your state or territory. These services may offer phone, online or face-to-face assistance, depending on your location. If English is not your preferred language, ask whether language support is available.

Responsible gaming is a shared responsibility. Review your habits, use the controls available to you and take action whenever gambling no longer feels affordable, enjoyable or within your control. By setting boundaries before you play and seeking support when needed, you can make safer and more informed decisions.